Service Issues
Went to the Bakers Square in my town, Modesto, for breakfast on Saturday 01/10/2004. It was a little busy this morning so we were put on a list and told about ten minutes, party of five under Keith. First on the list about five minutes elapse and a party of 10 by the name of Winston walked in and were put on the list. Another five minutes elapse, and I see the manager, a heavy set woman, behind the counter wanting to seat the 10 before the 5 when the 5 arrived first. The young girl clerk asked her "The 10 before the 5?" Next thing I know, the girl is grabbing 10 menus. I then asked, "Are we not supposed to be next?" She replied, "No, they were here first."

Not true. Even the names were in order on the list. I believe there was no effort to even find out or ask. I also believe the large woman manager decided to roll the dice and blow by us because it appeared to be a soccer team and they were the priority or regulars. I know as a retail manager I do not like letters like this. But my family and I left and went to Amy's at the mall. We were told that people make mistakes and that cost you a customer this time.    [10 Jan 2004 23:36:03]

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